jil5 Privacy Policy

This Privacy Policy (the "Policy") is issued by jil5 (the "Company," "we," "us," or "our"), the operator of the online gaming platform accessible at https://jil5.cam (the "Site" or "Platform"). jil5 is a licensed online gaming operator regulated by the Philippine Amusement and Gaming Corporation ("PAGCOR").

This Policy explains how jil5 collects, uses, stores, protects, and in limited circumstances shares the personal information of individuals who access the Site or hold a registered player account ("Players" or "you"). It applies to all data processing activities conducted by jil5 in connection with the Platform and its services.

jil5 is committed to processing personal data lawfully, fairly, and transparently in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC").

This Policy applies to all personal data collected by jil5 through the following channels and touchpoints:

• The jil5 website at https://jil5.cam and any associated subdomains
• The player account registration and onboarding process
• Know Your Customer (KYC) and identity verification processes
• Deposit, withdrawal, and payment processing activities
• Customer support interactions, including live chat and email correspondence
• Gameplay sessions across all game categories (casino, sports betting, bingo, sabong, virtual games)
• Promotional communications and loyalty program participation
• Responsible gaming tools and self-exclusion processes
• Cookies, analytics, and technical data collected during Site visits

This Policy does not apply to third-party websites, services, or platforms that may be linked to or from the jil5 Site. jil5 is not responsible for the privacy practices of any third party, and players are encouraged to review the privacy policies of any external sites they visit.

jil5 collects the minimum personal data necessary to provide a secure, compliant, and fully functional gaming platform. The categories of personal data we collect include the following:

jil5 does not intentionally collect sensitive personal information as defined under the DPA (such as health data, religious affiliation, or political opinions) unless explicitly required for compliance purposes and with your express written consent.

jil5 processes your personal data only for specific, legitimate purposes that are directly connected to the operation of the Platform and our obligations as a PAGCOR-licensed gaming operator. These purposes include:

• Account creation and management: Setting up, maintaining, and administering your jil5 player account, including authentication, account recovery, and security monitoring.
• Identity verification and KYC: Verifying your age (21+), identity, and eligibility to participate in online gaming under Philippine law and PAGCOR requirements. This is a mandatory compliance obligation.
• Transaction processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and bank transfer in Philippine Peso.
• Gameplay and platform operation: Delivering casino games, sports betting markets, bingo, sabong, and virtual games; recording game outcomes and bet histories; resolving disputes.
• Anti-Money Laundering (AML) compliance: Fulfilling our obligations under the Anti-Money Laundering Act (AMLA) of the Philippines, including transaction monitoring and suspicious activity reporting to AMLC where legally required.
• Responsible gaming: Operating self-exclusion, deposit limits, session timers, and other responsible gaming tools; identifying problem gambling patterns; complying with PAGCOR responsible gaming directives.
• Customer support: Responding to your enquiries, complaints, and requests through live chat and email channels in English and Tagalog.
• Platform security and fraud prevention: Detecting and preventing unauthorized access, bonus abuse, multi-accounting, and other fraudulent activity.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent and subject to your opt-out rights at any time.
• Legal and regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, the DPA, the AMLA, and other applicable Philippine law and regulation.

Under the Data Privacy Act of 2012, jil5 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and jil5 — including account setup, payment processing, gameplay facilitation, and customer support.
• Legal obligation: Processing required to comply with applicable law, including PAGCOR licensing requirements, KYC obligations, AML/CTF compliance under the AMLA, and tax reporting.
• Legitimate interests: Processing necessary for jil5's legitimate business interests, including fraud prevention, platform security, and product improvement — where such interests are not overridden by your rights.
• Consent: Processing of data for marketing communications and optional analytics, where you have provided clear, informed, and revocable consent.

jil5 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only where strictly necessary and only with the following categories of recipients:

• Game providers and software partners: RNG game providers (e.g., Pragmatic Play, PG Soft) and live dealer studio operators receive the minimum data necessary to deliver game sessions. These partners are bound by data processing agreements and confidentiality obligations.
• Payment processors: GCash (G-Xchange Inc.), PayMaya (Maya Bank), and banking partners receive financial transaction data strictly as required to process your deposits and withdrawals.
• KYC and identity verification providers: Regulated third-party identity verification services engaged to assist with document verification.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory or law enforcement bodies where disclosure is required by law, court order, or regulatory directive.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data solely on jil5's instructions under strict contractual data protection obligations.

jil5 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Active account data: Retained for the duration of your active jil5 account relationship plus a minimum of five (5) years after account closure, as required by PAGCOR licensing and AMLA record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of collection or from the date of the last transaction, whichever is later, in compliance with AMLA requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of the last support interaction.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to evidence the consent history.

Upon expiry of the applicable retention period, jil5 will securely delete or anonymize your personal data so that it can no longer be associated with you as an identifiable individual.

jil5 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and jil5 servers
• AES-256 encryption for sensitive data at rest, including stored financial information and identity documents
• Two-factor authentication (2FA) available to all registered players for account access
• Role-based access controls ensuring that jil5 staff can only access personal data necessary for their specific function
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified third parties
• 24/7 automated fraud detection and anomaly monitoring systems
• Secure, access-controlled data centers with physical security protocols

While jil5 maintains robust security measures, no digital platform can guarantee absolute security against all threats. In the event of a personal data breach that is likely to result in significant harm to your rights and interests, jil5 will notify the NPC within seventy-two (72) hours of discovery and will notify affected players without undue delay, in accordance with DPA breach notification requirements.

The jil5 Site uses cookies and similar tracking technologies to operate platform functions, remember your preferences, maintain your session, and analyze usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Site to function correctly. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without rendering the platform non-functional.
• Functional cookies: Store your preferences such as language settings, game display preferences, and responsible gaming tool configurations.
• Analytics cookies: Collect aggregated, anonymized data about how players use the Site — including pages visited, time on page, and navigation paths — to help jil5 improve the platform experience.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies (particularly strictly necessary cookies) may affect your ability to use core features of the jil5 platform.

Under the Data Privacy Act of 2012, registered jil5 players who are Philippine nationals or residents have the following rights with respect to their personal data:

To exercise any of the above rights, please contact jil5's Data Protection Officer using the contact details in Section 14 of this Policy. jil5 will respond to data subject requests within fifteen (15) calendar days of receipt. Where a request is complex or voluminous, jil5 may extend this period by a further thirty (30) days with written notice.

The jil5 platform is strictly restricted to individuals who are 21 years of age or older, in compliance with PAGCOR regulations and Philippine law governing online gaming. jil5 does not knowingly collect or process personal data of individuals under the age of 21.

Where jil5 discovers or has reasonable grounds to believe that personal data has been submitted by a person under 21 years of age, the associated account will be immediately suspended, the data will be securely deleted to the extent permitted by law, and the matter may be reported to PAGCOR and relevant authorities. Parents and guardians are responsible for ensuring that minors in their household do not access the jil5 platform on shared devices.

In the course of operating the jil5 platform, certain personal data may be transferred to, stored, or processed by service providers and game content partners whose servers or operations are located outside the Republic of the Philippines. Such transfers occur solely in the context of providing gaming content, payment processing, and platform infrastructure services.

Where personal data is transferred outside the Philippines, jil5 ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act of 2012 and the NPC's guidelines on cross-border data transfers. These safeguards include contractual data protection clauses that impose DPA-equivalent obligations on the receiving party.

jil5 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing activities, applicable law, regulatory guidance, or platform features. The most current version of this Policy will always be available on the Site at https://jil5.cam/privacy-policy.

Where a proposed amendment constitutes a material change to how we process your personal data, jil5 will notify you by email to your registered address and/or by a prominent notice on the Site at least fourteen (14) days before the change takes effect. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jil5, please contact our Data Protection Officer (DPO) using the following details:

• Email: [email protected] — please include "Privacy / DPO Request" in the subject line
• Live Chat: Available 24/7 on the Site — select "Privacy & Data" from the support menu for routing to the DPO team
• Response time: DPO enquiries are acknowledged within two (2) business days and substantively responded to within fifteen (15) calendar days

If you are not satisfied with jil5's handling of your data subject request or data-related complaint, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines. The NPC's contact information is publicly available on the official NPC website.